ISO Isle of Man: Quality, environmental and information security standards
Telephone: 01624 612627

Certification

The ISO QA Audit Procedure

ISOQA Isle of Man’s auditors are selected to meet the requirements of your particular sector. Your company’s activity, location of premises, size and complexity are all taken into account. On receipt of your application form, we will contact you to agree dates for the following:

A Document Review

The document review aims to establish that your quality documentation meets the requirements of the standard.

We compile a detailed report and a planned audit schedule. These are discussed with you and provided for your information. If deemed necessary by ISOQA or requested by the company, this can take place at your premises.

This enables you to establish a rapport with your auditor and may help the incidence of non-conformances at the next stage.

The Audit

A detailed, on-site audit of your company’s implemented; documented system against the company’s working practices and the appropriate ISO standard.

Findings of the audit are documented. If there are any areas of concern to the auditors, the following may be raised:

Major non-conformance – which must be rectified before certification can be recommended by the lead auditor?
Minor non-conformances – which do not affect the recommendation for approval but must be addressed prior to the issue of your certificate?

At the close of the audit, the Lead Auditor will leave his or her recommendation with you.

SURVEILLANCE

ISOQA’s certification is valid for a three-year period and monitored by a registered auditor at regular intervals. All visits to your company are by appointment, thereby ensuring availability of relevant personnel.

At the end of three years your organisation will need to be re-assessed. Fees for this will be kept to a minimum and discussed with you in advance.

Please note: All audits are performed on the basis of limited sampling. If discrepancies are not discovered, there is no guarantee that they do not exist.

EXTENSION TO SCOPE OF CERTIFICATE

Amendments or extensions to the initial certified scope are possible, for example, to include additional offices or new areas of business. Audits for this ‘extension’ can be carried out with minimum disruption to your organisation, often by allocating extra time around the time of a routine surveillance visit. Please let us know about any changes by contacting us or completing the ‘obtain quotation for audit’ section on our website.

LOGOS

Following ISO certification your company can display the ISOQA shield of approval.

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RULES FOR APPEAL

In the event of an audit which results in a recommendation to defer registration to the relevant standard (or at a later stage if notified that a certificate is to be withdrawn), a written appeal may be sent to the Chief Executive of ISOQA Isle of Man Limited.

All appeals will be heard by an Appeals Panel selected from the Governing Board. Your company has a right to object to any member forming part of the chosen panel. The Governing Board will then select a different panel. If the appeal is upheld, the findings of the auditor will be overruled. If the auditor is found to be correct, your company will be required to pay for a partial or full re-audit and the cost of the appeal. Such appeals are exceptionally rare.