During the summer of 2016 Office World Limited embarked on a project to attain ISO9001: 2015 accreditation not only to enhance our client service and satisfaction levels but also ensure a best practice structure throughout all facets of our business.
It was immediately apparent that we required specialist professional advice to implement this project efficiently. To that end we engaged local Manx Company ISO QA Isle of Man Limited as our professional partners to formulate both an action plan and devise implementation strategies to ensure our objectives were accomplished in a focussed and structured manner.
Their extremely knowledgeable and dedicated personnel worked very closely with us on site, first aquiring an in depth understanding of our Company, our sytems and procedures with particular regard to the way we interfaced with our end user clients and equally as importantly, our suppliers, leaving no stone unturned. Once this exercise had been completed and documented in precise detail, we initiated an agreed comprehensive formal programme of improvement process which after our final on site audit by the independent World Certification Sevices inspector on 17th November 2016 culminated with full accreditation to the standard, our original objective successfully achieved.
This achievement was not only as a result of our own staff endeavous but also in no small measure to those of ISO QA Isle of Man Limited personnel who initially precisely assessed the undertaking then meticulously mapped our course from start right the way through to the successful conclusion.
Liverpool Mutual Homes
Liverpool Mutual Homes engaged the services of ISO QA to complete the ESOS process at Housing Maintenance Solution.
ISO QA were very competitive and completed the process on time and to a very high professional standard. LMH Environmental Officer Chris Carlsen worked closely with ISO QA during the ESOS process and was very impressed with the speed of delivery and standard of the audits. As a result of the final report LMH will be using energy management software to ensure we are fully aware of our energy consumption, costs and carbon emissions.
Moore Stephens Chartered Accountants
Earning ISO 9001 certification is a daunting challenge – we had been trying to settle on the best way to go about it for over a year.
But we found the year long project much more straightforward because of the invaluable help we received from ISO QA Isle of Man. Without their assistance we would not have accomplished certification in such a short time.
ISO QA helped us understand what was important, and what was not, greatly simplifying the task. Then they helped us lay out a plan. The regular meetings we had made sure that we made steady progress and got there – first try.
They are friendly, positive and proactive and essential to our initial success with ISO 9001 and so we continue to use their services.
SMP Partners Limited
SMP Partners Limited approached ISO QA (Isle of Man) in December 2014 for assistance with the implementation of certain ISO 27001:2013 standards, as required by the UK Gambling Commission’s remote technical standards. Although the timeframes for implementation and audit were very stringent, ISOIOM proved themselves to be knowledgeable, efficient and pragmatic throughout the whole process and were of assistance in navigating through the standard. A big thank you must go to Kevin and his team for their support.
We commissioned ISO QA to deliver an improved information security system. This required a tight deadline defined by the UK Gambling Commission which was not negotiable. They worked out a plan and together with our team we achieved not only the UKGC requirements but greatly improved the security of our systems.
We are delighted with the results achieved and will be using their services for future projects.
Eighteen months ago, we identified at Mannin a requirement for change, and we decided that those changes were going to be centred around our accreditation for ISO 9001 for Quality and ISO 14001 Environmental Awareness.
There are UK based organisations that guide companies through these accreditation processes, but we decided, after speaking to Kevin and Gemma at ISO QA IOM, to retain them.
The ISO processes, which were implemented by Kevin, were designed to work with our current production system and although the process of adopting ISO procedures was in some instances, hard to get to grips with, nothing was so difficult it couldnt be done.
As Chief Executive at Mannin, I have to make decisions all the time about a huge number of different things. Implementing ISO procedures was one of the best decisions we have made, and appointing ISO QA IOM to implement the procedures was a brilliant choice.
We were awarded our ISO certificates at our first attempt at accreditation ? I doubt that would have happened had we not had Kevin and Gemmas guidance.
I was concerned about the energy costs for our unstaffed disaster recovery site and contacted ISO QA for advice. They reviewed this site and our main office in Douglas by carrying out an energy audit funded by the BSS. This identified up to a massive 35% total savings and prioritised the short, medium and long term including pay back on investment.
With the help of the MEA, they were able to set up Energy Eye in both locations, allowing me to remotely monitor both sites to target reductions.
ISO QA has also identified the potential for renewables for our Douglas offices and has set up wind and solar testing over the next 12 months.
Im delighted with the results to date and am now looking to invest further into greener operations, including implementing ISO 14001.
Words and Spaces
Having considered improving our environmental impact, I contacted ISO QA to understand the processes involved. Following a gap analysis which revealed a number of issues regarding chemical and solid waste, we worked together to implement ISO 14001 over a 12 month period. Accreditation was achieved first time and it has since helped us to understand our carbon footprint and the ways in which it can be reduced.
Im thrilled to say this has not only allowed us to reduce our energy bill, but also helped us to gain further business from clients who demand a green approach from their suppliers.
As part of the continuous improvement plan, weve also installed Energy Eye and are investing in recovering waste heat from our production processes.
As a leading supplier to the aerospace sector, ISO systems are a fundamental part of our business offer. I contacted ISO QA based on recommendation and am pleased to have achieved an incredible five standards, which complement our UK operation.
ISO 9001 Quality Management System
This allows us to provide products and services to customer requirements and has established continuous improvement processes to complement our demanding research and development program.
ISO 14001 Environmental Management System
We have a high moral approach to business and see our environmental impact as an important legacy for future generations. It is a must have to achieve the lowest footprint and to ensure we have an ongoing plan to address both business and environmental best practices.
ISO 18001 Health and Safety Management
Obviously, the health and safety of our staff and customers is very important to Highland Scientific, but best practice in this area also ensures legal and contractual obligations are managed and maintained.
ISO QA helped us to understand the IOM regulations and to ensure the operation based in Freeport integrated with the UK operation. This was achieved seamlessly and has allowed the island operation to benefit from the forward thinking operations based in Bedford.
ISO 27001 Information Security Management
This standard is new to our operation but is critical for both business continuity and the protection of sensitive information. We have put in place rigorous multilevel security including IT and conventional asset management allowing operations to flow freely without exposing information assets to misuse or criminal activity.
ISO QA designed and implemented an integrated approach allowing all of the ISO systems to dovetail into one operational standard.
ISO 50001 Energy Management
As part of our environmental targets, we recognised that energy consumption plays an important part in both impact and cost controls.
ISO QA has constructed a number of targets and processes to ensure that energy management is a day to day consideration throughout the business including building fabric, building services and production processes.
SBEM modelling is allowing the business to understand energy impacts as our company grows and adds its efforts to a diverse IOM economy.
I have retained the services of ISO QA to ensure Im able to fulfil future business aspirations are fulfilled in an international market.
Having already achieved quality and information security accreditations, we were keen to extend these credentials to include green issues. We commissioned ISO QA to design and implement ISO 14001 and to include our London operation. This included a comprehensive energy audit and both were funded through the BSS.
We achieved accreditation first time and are now actively operating with the systems ISO designed.
During the energy audit, ISO QA carried out renewable testing for wind and solar which enabled us to identify costs and savings for investments at our offices at Global House.
The office air conditioning units were a key area where energy was being lost, caused by the sun through nearby windows. By applying solar reducing film to the glazing, we were not only able to significantly drop our energy consumption, but also improve staff comfort.
First Names Group
We have a number of offices and contacted ISO QA to investigate energy consumption so that we could apply a long term energy strategy. This was carried out using SBEM modelling and has established an action plan to apply best practice to all of our building assets.
Manx Precision Optics
We are a new Isle of Man business producing high quality optics for blue chip clients. I contacted ISO QA to design and implement ISO 9001 Quality Management to ensure our business offer complies to international standards. The project started in spring this year and we are on target to become accredited this year.