Eighteen months ago, we identified at Mannin a requirement for change, and we decided that those changes were going to be centred around our accreditation for ISO 9001 for Quality and ISO 14001 Environmental Awareness.

There are UK based organisations that guide companies through these accreditation processes, but we decided, after speaking to Kevin and Gemma at ISO QA IOM, to retain them.

The ISO processes, which were implemented by Kevin, were designed to work with our current production system and although the process of adopting ISO procedures was in some instances, hard to get to grips with, nothing was so difficult it couldn’t be done.

As Chief Executive at Mannin, I have to make decisions all the time about a huge number of different things. Implementing ISO procedures was one of the best decisions we have made, and appointing ISO QA IOM to implement the procedures was a brilliant choice.

We were awarded our ISO certificates at our first attempt at accreditation. I doubt that would have happened had we not had Kevin and Gemma’s guidance.